Complaints Procedure

If you have a complaint or concern about the service you have received at the practice, please let us know.

How to complain:

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way you may wish to arrange a meeting with the Practice Manager to try and resolve the issue. Alternatively you can put your complaint in writing to the Practice Manager in a letter or online using the feedback form.

Please let us have details of your complaint within 12 months of the incident that gave rise to the complaint or within 12 months of when you became aware of the matter.

Complaints should be addressed to the Practice Manager, Ms Ching Lam.